OH MY POLICIES!
PAYMENT TYPES ACCEPTED!
We accept Cash, Cashapp, Zelle, Apple Pay, Debit, Credit NO CHECKS ARE ACCEPTED.
Our custom order books usually fill up 1-2 weeks in advance. We understand that things happen and sometimes you desperately need a last minute custom cake. We may, at our sole discretion, be able to get you worked into the schedule. This often times requires someone to stay over or come in early to handle the increased work load. Therefore, we will require a rush fee for custom orders place least than 1 week in advance.
5-6 days : $50
4-3 Days : $75
1-2 Days : $100
Same Day : $250
We promise to do our best to provide the best tasting and best looking cakes to every client. Custom orders are created with love by our talented staff just for you. Please keep in mind that no two pieces of art made by people are ever exactly alike! Every order is hand-made. Decorative finishes are done by hand and are subject to the artistic interpretation of our trained cake decorators. You may provide us with a photograph for inspiration and duplication; however, we make no claims for exact duplication of the work done by another cake artist.
Once an item has been picked up by You or Your Designated Party, it is considered “Accepted”. Accepted means that you, the client (or your designated party), has looked at the item and was satisfied with it.
IF YOU PICK UP YOUR CAKE, SAY NOTHING ABOUT ANY TYPE OF ISSUE YOU MAY HAVE, AND CONTACT ME LATER WITH A DESIGN ISSUE, I WILL NOT ISSUE A REFUND. IT IS YOUR RESPONSIBILITY TO SPEAK TO ME ABOUT IT AT PICK UP, SO WE CAN DISCUSS HOW I CAN CORRECT MY MISTAKE.
If a major mistake in flavor is found after leaving with the cake (at the time of cutting it), please notify us immediately. If it is found that we served you an entirely incorrect flavor, you will be refunded or credited for the portion of the cake that was an incorrect flavor. *Please note: If you book the order, and fail to give us a flavor choice, vanilla cake will be used by default. No refund will be granted for this issue.
All details for your cake must be provided to us at least one week prior to the date you plan to pick up, or at the time of booking, if ordering with less than a week's notice. NO CHANGES TO DESIGN OR FLAVORS ARE PERMITTED after this deadline, unless we approve them. In this case, a $50 Rush Change fee will apply. This fee is used to compensate for time and materials used for your order at the time of the change request. Orders booked with insufficient details for us to complete the order, may be cancelled by us, and deposit remains nonrefundable.
Processing of Refunds
In the event a refund is deemed appropriate, it will be issued by electronic refund if you paid with a credit/debit card, or via check mailed to you, if you paid with cash. Refunds to your card will be issued within 14 days, and refund checks will be issued within 30 days. *Please note: Once I issue the electronic refund, it may take several days to appear in your account. This is something I cannot control. I issue it, and then Paypal and your bank has to process and credit it, according to their own guidelines.
PAYMENT OF DEPOSIT FULL POLICY
WE REQUIRE PAYMENT IN FULL TO BOOK ALL ORDERS. THIS MEANS YOUR ORDER IS NOT BOOKED OR GUARANTEED UNTIL PAYMENT IS RECEIVED. Although we may discuss your order’s details, if you do not pay your invoice, we do NOT have your order confirmed and planned in our calendar. Should someone else contact us to book that same date, and our book fills for your desired date, your order will not be completed. It is important that you communicate with us should there be an issue with you making immediate payment to book your order. Otherwise, you run the risk of losing availability. NO REFUNDS WILL BE GIVEN FOR CANCELLATIONS. NO EXCEPTIONS. LIKEWISE, IF YOU BOOK FOR A CERTAIN NUMER OF GUESTS AND LATER DETERMINE YOU ORDERED TOO MUCH, WE WILL NOT REFUND THE DIFFERENCE. I may offer a store credit, with adequate notice of the downsizing, but not a refund. We reserve time for every order based on size and complexity of design, and require payment to cover that time.
Payments are nonrefundable, as our retainers always were. However, IF there is an issue after you have paid for your order, we will give you store credit as follows:
If you cancel a celebration cake at least a week prior to scheduled pick up day, we will credit 100% of purchase price toward a future order.
If you cancel more than 72 hours prior to pick up, but less than a week prior, a 50% cancellation fee will be deducted from the credit.
If you cancel a celebration cake less than 72 hours prior to scheduled pick up day, NO REFUND will be given.
FOR WEDDING CAKES: We can reschedule your wedding cake, at no additional cost, ONLY if you contact us at least 10 days prior to your wedding date; anything less will result in a 25% reschedule fee. Further, NO rescheduling is permitted if less than 7 days’ notice is given. This is the bare minimum amount of time needed for planning and preparing for large wedding orders and the delivery/set up for those.
We will NOT provide a credit for wedding orders, other than providing the same order/cake on a new date, and sufficient notice of new date must be provided to allow us the ability to accommodate the order.
HOURS & PICKUP TIMES!
Please let us know when you place your order what time you would like to pick up.
We may ask for an approximate pick up time. This allows us to plan our strict schedule of the order in which to complete our cake orders each day. If you need to pick up much earlier than you planned, please contact us right away so we can make sure to have your order completed in time. There will be a $15 charge for every $45 minutes late for pick up.
NO SHOWS AND UNCLAIMED ORDERS!
In the event you fail to pick up your order, the same rules apply: It is YOUR responsibility, not ours, that you make arrangements to pick up during the time you choose. There will be NO REFUND made for any orders that were not picked up!! Further, we reserve the right to resell the items or donate them to the charity of our choice. In cases in which a deposit was the only payment received, we will likely resell the items. In an effort to give back to our community, ALL orders in which we received at least half of the total cost in advance, will be donated to a charity or shelter. In some cases, when already paid for, we may store your cake in our freezer until the following business day, prior to donating, to allow you to pick up and enjoy - if space allows.
*PLEASE NOTE: All of our cakes and cupcakes are stored in a cooler at the bakery. They will be cold when you pick them up, as this allows for better and safer transport. We recommend you also store them in your refrigerator until about 2-3 hours prior to serving.*
All products are the client’s responsibility upon leaving the bakery, unless it is being delivered by us.
Keep in mind that cakes are very fragile and damages can happen if not handled properly – such as cracks, smudges, melted frosting, etc.
Please drive carefully, keep cake lying flat in car, and keep in a cool climate
Georgia summers get extremely humid and hot; both being very hard on cake and icing. We keep all orders refrigerated, and recommend that clients do the same, especially during hot summer months. This will keep the cake cool, and makes it much easier to transport without damage. Sitting it out at room temperature for 30 minutes will soften the icing back up.
DO NOT leave cake sitting outside for any length of time, even for a party. It will melt, and can melt in less than 20 minutes in higher temperatures.
DO NOT PLACE YOUR CAKE IN THE CAR SEAT! It is NOT level or flat! Doing so will cause the cake to slide and be damaged.
Do NOT leave your cake in the car while running into the store for balloons or other items, even if it is only 50 degrees outside! If the sun is out, the interior of your car is likely much warmer than that, and the cake will melt!
Do NOT place your cake on the counter near your stove, and then use the stove to cook food! Although keeping many types of cakes at room temperature is perfectly okay, the heat and/or moisture from the stove will cause the "room" temperature to rise and the cake/frosting to melt and fall apart!
Do NOT place in a "sun-lit" area. Even when left on a table, or counter, in a climate-cooled room. If sitting in direct sunlight from a window, a cake will get too warm and melt over time.
If you are not sure of the proper transport and care of the cake, please ask!
Damaged Cake Repairs
If you bring a cake back to us, we may be able to repair it; but you may incur a minimum $50 repair charge. Depending on the extent of the damage, the original cake may not be suitable for repairs and may need to be replaced. In such instances, additional charges may apply. After hours repairs are at the SOLE discretion of the owner. Please call me and take pictures to send to me of the damage, so I can ascertain whether or not I will be able to repair it for you.